Terms of Service

1. Acceptance of Terms

By accessing or using the Collateral platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. "You" refers to the individual or entity accessing the Service. "We," "us," and "our" refer to Collateral.

2. Description of Service

Collateral is a prospecting platform for commercial insurance agents. The Service discovers businesses in specified territories, researches them using automated tools and artificial intelligence, identifies decision-maker contact information, and facilitates personalized email outreach on your behalf.

3. Accounts

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree to use the Service only for lawful purposes. You will not:

• Use the Service to send unsolicited commercial email in violation of CAN-SPAM, GDPR, or other applicable laws
• Attempt to circumvent sending limits, throttles, or other safeguards built into the platform
• Use the Service for personal-lines insurance solicitation (home, auto, life, health) or any non-commercial-insurance purpose
• Resell, sublicense, or redistribute data obtained through the Service to third parties
• Interfere with or disrupt the Service or its underlying infrastructure

5. Data Ownership & License

Your data: You retain ownership of the content you create within the Service, including email templates, territory configurations, and campaign settings.

Platform-generated data: Business information, contact details, research results, and other data discovered or generated by the Service ("Platform Data") is owned by Collateral. When you use the Service to discover or research businesses, the resulting Platform Data is licensed to you for your use within the Service and for your own internal business purposes (e.g., outreach, CRM import via CSV export) for the duration of your subscription.

Aggregation rights: You acknowledge and agree that Collateral may store, aggregate, and reuse all Platform Data — including business listings, contact information, research results, and enrichment data — in a shared database accessible to other users of the Service. For example, if the Service discovers plumbing companies in a geographic area for your account, that same data may be served to other users who search for similar businesses in that area. This allows us to improve the Service, reduce processing costs, and deliver faster results for all users.

No exclusivity: Your subscription does not grant exclusive rights to any Platform Data. The same business information may be made available to other users of the Service.

6. Email Outreach

The Service sends emails from your own email account (Gmail or SMTP) on your behalf. You are solely responsible for:

• Ensuring your outreach complies with all applicable laws, including CAN-SPAM and any state-specific regulations
• The content of emails you approve and send, even if initially drafted by the Service
• Honoring unsubscribe requests promptly
• Maintaining your email domain reputation

While the Service includes compliance safeguards (sending limits, business-hours restrictions, unsubscribe links), these do not guarantee legal compliance. You are responsible for reviewing and approving all outreach before it is sent.

7. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.

We make no guarantee regarding the accuracy, completeness, or currentness of any information provided through the Service, including but not limited to:

• Business names, addresses, phone numbers, or other details
• Contact names, titles, or email addresses
• Business operating status, employee counts, or years in operation
• Any AI-generated research summaries or outreach drafts

Information is gathered from publicly available sources and processed using automated tools including artificial intelligence. Errors, omissions, and outdated information are inherent to this process. You are responsible for independently verifying any information before relying on it.

8. Limitation of Liability

To the maximum extent permitted by law, Collateral shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business, or data, arising from your use of the Service. Our total liability for any claim arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

9. Subscription & Billing

Paid plans are billed monthly. You may cancel at any time; cancellation takes effect at the end of your current billing period. We reserve the right to change pricing with 30 days' notice. Refunds are not provided for partial billing periods.

10. Termination

We may suspend or terminate your account at any time if you violate these Terms or if we discontinue the Service. Upon termination, your right to use the Service ceases immediately. Sections 5, 7, 8, and 11 survive termination.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page with a new "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law principles.

13. Contact

Questions about these Terms? Email us at hello@collateral.so.